Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

An AI researcher put leading AI models to the test in a game of Diplomacy. Here's how the models fared.

Create a customer-first AI + CX strategy. Integrate AI tools thoughtfully to enhance the customer journey without compromising the human touch that drives brand loyalty. In today's competitive ...

Personalization and loyalty will always underpin a good CX strategy. However, in the age of AI, this is evolving. While transactional and points-based loyalty programs still have a place, true loyalty ...

Claude, Anthropic’s AI chatbot, just launched a blog, but with a human editorial team. Here’s why this hybrid approach might be the future of AI driven content ...

But in their climb toward AI ... CX strategies don’t replace human interactions; they enhance them. To avoid the customer experience cliff, companies need to adopt a human-centric automation ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage ... product marketing strategy. By first demonstrating Claude 3.7 Sonnet ...

This article is published by AllBusiness.com, a partner of TIME. What is "Claude AI"? Claude AI is an advanced conversational artificial intelligence developed by Anthropic, a company focused on ...

On Tuesday, shortly after launching Claude for Education, the company released data on which tasks university students use its AI chatbot Claude for and which majors use it the most. Also ...