Now that VoIP has become the de facto voice solution for most corporations, the hard part has begun. In particular, determining whether a problem is in a local PBX or in the network is much more ...

While VoIP phones offer far more features and better clarity than legacy phones, troubleshooting VoIP phones requires voice and networking skills. It isn’t necessary to be CCNP certified. However, ...

A straightforward approach to troubleshooting VoIP that can be applied to video as well. VoIP is particularly sensitive to packet loss, and determining the cause of the packet loss can be difficult.

In our third review of VoIP monitoring tools, products from ClearSight Networks, Codima Technologies, JDS Uniphase, WildPackets and Touchstone Technologies, all products were able to monitor the test ...

Vendors would have you believe you need to spend thousands of dollars on protocol analyzer software to troubleshoot Voice over IP (VoIP) networks. After all, voice quality suffers if packets are late, ...

VoIP’s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic and of the ...