Newly released 911 calls detail the moment an officer with the Charlotte-Mecklenburg Police Department was shot in the leg.

The director of the state's emergency management agency says most 911 calls are now going through, but they are still working to determine what first caused the problem Friday afternoon.

Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the first quarter compared to last year.

The Montgomery County Department of Public Safety directed a non-emergency phone number to residents in need of assistance if they cannot get through to 911 during intermittent outages Friday.

Minnetonka police will soon begin sending drones first to some 911 calls to gauge the situations faster and, in some minor cases, determine whether officers are needed. “By deploying drones to calls within moments,

A woman visiting from Wisconsin says she saw jet skiers in distress and called 911: "From the minute I got on the phone, it was this standoffish conversation."

Following a 911 call from a juvenile, troopers with Kentucky State Police "rescued victims of a domestic violence situation in Laurel County," the agency reports.

Pennsylvania's emergency broadcast system issued an alert Friday afternoon that 911 is experiencing widespread problems.