There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

Leaders have an overwhelming number of responsibilities, often distracting or isolating them from others. Unfortunately, this sometimes impacts their ability to truly hear their team's concerns and ...

Communication is the most important tool we have when it comes to teamwork—especially in remote work. But as an engineer, in the past I’ve focused more on code than communication. Although I talked to ...

The Greek philosopher Diogenes famously commented, “We have two ears and only one tongue in order that we may hear more and speak less.” His appreciation for the importance of actually listening is ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...