In 2023, consumers returned retail purchases worth a substantial $743 billion—about 14.5% of all sales. Considering all the lost sales and expenses of transporting and handling products again, the ...

Nishith Rastogi is a Founder & CEO of Locus, a leading-edge technology company helping 300+ global enterprises gain excellence in logistics. When it comes to returns, retail businesses are often stuck ...

Editor’s note: This article first appeared on the University of Tennessee, Knoxville’s Global Supply Chain Institute’s blog. It is being reprinted with permission. You can read the original post here.

No matter the size of a business, having a solid returns management strategy is crucial for maintaining customer satisfaction and operational efficiency. Effective returns management helps businesses ...

The impact of retail returns on profitability continues to pose a challenge for retailers. In 2024 alone, consumers returned $685 billion worth of products —13.21% of total retail sales—with $103 ...

iF Returns helps brands increase exchanges, retain revenue and improve the post-purchase customer experience. Its technology converts 30–40% of would-be refunds into exchanges and new purchases and is ...

Think of a situation where you have ordered a couple of shoes on the Internet, but on delivery they do not fit. You would like to send them back—no trouble, no misunderstanding, quick money back, and ...