Many large organizations have spent decades unsuccessfully battling bureaucracy. In Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader (McGrawHill Education, April 2019), John Rossman shows ...

I made my first purchase on Amazon as a college junior in 2003 when I ordered Anna Karenina for an English class. Over the next 18 years, the retailer became entrenched in my life, carrying me through ...

Jeff Bezos has a hidden weapon: your data. While Amazon’s retail empire is built on a complex web of infrastructure and murky working practices, its selling success is based on an intricate knowledge ...

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Amazon the ISP. It sounds strange when you first hear it. Amazon, you think, is an online store. It lets you buy stuff over the Internet. Comcast and Verizon and Orange and Vodafone are the ISPs. They ...

Amazon is rolling out same-day delivery of fresh food to more than 1,000 cities, a sign that it’s finally finding success with its grocery business after years of shifting strategies. In a move that ...

Last month, Amazon announced that it’d launch a new AI-powered chatbot, Rufus, inside the Amazon Shopping app for Android and iOS. After a few days’ delay, the company began to roll out Rufus to early ...

Update 1 — Following the publication of this story, Boston Mayor Martin J. Walsh and Massachusetts Senator Ed Markey called upon Amazon to provide Prime Free Same-Day Delivery to Boston’s excluded ...