“To support customer service representatives, each has a workstation. The customer service representative relies on their workstation to provide them with information quickly in order to maintain ...

VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality As one of Vietnam's largest private banks and one of the ...

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

Prove Launches Unified Authentication Solution with Passive, Persistent Customer Recognition New solution delivers measurable ROI by replacing SMS OTPs and mitigating SIM swap fraud – cutting costs, ...

Klarna has introduced a global authentication platform that allows multinational businesses to provide secure, personalized customer authentication experiences in any market through a one-time ...

Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make the move? Salesforce gave its customers a year in advance to prepare for its multi-factor ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Customer authentication has a become a staple in security processes for ...

TEL AVIV, Israel & BOSTON--(BUSINESS WIRE)--Transmit Security, the Identity Experience™ company, today announced the release of BindID™, the industry’s first customer authentication service that is ...

Reports of worsening identity theft are pressuring companies to adopt stronger methods of making sure they know the identity of their customers. Most customers will find this additional layer of ...

RESTON, Va.--(BUSINESS WIRE)--Research from Neustar, Inc., a TransUnion company, has found that despite the widespread adoption of one-time passcodes (OTP) for authentication, few fraud prevention ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This press release provides a summary of these Q&As and, thus, aims at ...