No matter how robust your brand's customer service is, you can't avoid negative feedback — noise that can block out all the great things your business offers and does. Social media is rife with videos ...

We entrepreneurs pour our hearts and souls into our businesses. They are the products of our creative energy, our passion-made manifest. If you're like me, you assume that any customer who takes the ...

Forbes contributors publish independent expert analyses and insights. Julia Korn writes about leadership and career development. Giving feedback comes with the job of being a manager. It’s essential ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

Max just closed his laptop after a brutal weekly check-in with his boss. The entire conversation focused on Max’s performance: how he’s missing deadlines and turning in subpar work, and how it’s ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.