Forbes contributors publish independent expert analyses and insights. Mike Kappel is the Founder of Patriot Software, LLC. When it comes to running a business, your customers’ satisfaction matters.

The true measure of a successful customer experience (CX) initiative within customer service isn't found in a single, immediate improvement but rather within the composite of numerous upticks in ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the industry leader in AI-powered communication and collaboration, today launched Ai CSAT, a real-time, predictive engine for customer satisfaction, as ...