Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

KMS Lighthouse and GE Healthcare joined forces at KMWorld 2019 to present a session showcasing how the medical technology company implemented a new knowledge management system for its call center. KMS ...

EAST HARTFORD, Conn. – American Eagle FCU has signed with GMT Corp. to implement the company’s WFM call center management system across its network of 17 branches. GMT Planet provides advanced ...

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...