In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...

AI and automation are rapidly transforming customer experience (CX) and contact centre operations, turning these into differentiators rather than simple customer support. These tools now enable ...

I left the Australian Taxation Office (ATO) in July last year after working there for 22 years. I was given a redundancy package. My job had not been abolished, but a clause in the ATO enterprise ...

The first thing any unemployed worker needs to know when they ring a recruitment centre like Manpower is that they are not staffed by “recruitment professionals” or “recruitment experts” (whatever ...

The Chair of the UK's Call Centre Management Association has received a top industry accolade at the prestigious European Call Centre Awards. AnnMarie Stagg has been named Industry Champion for her ...

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Developers work inside the office of AI startup LimeChat in Bengaluru, India, August 19, 2025. REUTERS/Priyanshu Singh At a startup office in this Indian city, developers are fine-tuning ...