Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

Create a customer-first AI + CX strategy. Integrate AI tools thoughtfully to enhance the customer journey without compromising the human touch that drives brand loyalty. In today's competitive ...

But in their climb toward AI ... CX strategies don’t replace human interactions; they enhance them. To avoid the customer experience cliff, companies need to adopt a human-centric automation ...

Artificial intelligence startup Anthropic says its new AI model can work for nearly seven hours in a row, in another sign that AI could soon handle full shifts of work now done by humans.

Personalization and loyalty will always underpin a good CX strategy. However, in the age of AI, this is evolving. While transactional and points-based loyalty programs still have a place, true loyalty ...

Despite the short run, just about a month, the blog did attract some attention, with over 24 websites linking to its posts. There's also speculation that Anthropic may have wanted ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage ... product marketing strategy. By first demonstrating Claude 3.7 Sonnet ...

Their deep domain expertise, combined with the best-in-class product they’ve built, puts them in a fantastic position to take on what is an immense opportunity for disruption in the CX space.