How can we maintain boundaries and say "no" when the work involves client services? I offer three tactics that can help people keep the work moving forward while also maintaining and protecting ...

Working in the service industry, especially in a health provider capacity, requires you to get close to your client, spending hours within your client's company as you learn a great deal about it. In ...

Financial advisors sometimes struggle with clients who push them to go beyond the purview of their profession. Welcome back to "Ask an Advisor," the advice column where real financial professionals ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

I can almost guarantee that your clients will have a better experience working with you if you mindfully manage their expectations right from the first meeting. Conversely, unless you have ongoing ...

To read this article in PDF format, please click here. Lawyers' mental health, substance abuse and personal well-being continue to be prevalent topics of discussion moving into the new year. One ...

Q: In my home improvement business, I have a demanding client that I'm spending a great deal more time with than I normally do. How can I get this situation back under control? A: They say the client ...

I have made the mistake of answering; I work freelance and do want to be available to my clients, but she takes it too far. It’s almost never urgent when she calls. I think she’s catching up on work ...