"Analytics as a discipline has changed dramatically in the last five to 10 years – and for sure in the past five," says Anne Snowdon, chief scientific research officer at HIMSS. "With the explosion of ...

WALTHAM, Ma., Sept. 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model, a ...

From individual customer benefits to a SaaS maturity model Individual customer benefits are crucial to document (The do's and don'ts of the customer use case - the bedrock of B2B content strategy).

RALEIGH, North Carolina, May 14, 2019 /PRNewswire/ -- More than half of large organizations are now using a customer data platform (CDP), according to a global survey of 200 companies carried out by ...

The relatively new business function known as Customer Success started out as a support function, but it's now evolving into a key tool for maintaining and expanding revenue. That's the view of ...

In explaining a data and analytics operating model, it is helpful to understand the business context. As the consumer experience becomes increasingly digitized, companies have access to massive troves ...

Customer experience (CX) doesn’t just happen. CX is a multi-disciplinary business venture that requires the systematic and deliberate development, alignment, and integration of capabilities throughout ...

Alignment and analytics The popularity of the Gartner model persists because it succinctly states many institutions’ aspirations. Predictive and prescriptive analytics are increasingly important for ...