Enhanced integrated data layer unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source Zero Copy ...

Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

New York, July 2, 2025 – AI-based workflow automation company fileAI today announced the launch of its public platform designed to help enterprises and SMBs understand and collect business data ...

Creatio Inc. today launched a new version of its no-code platform for workflow automation and customer relationship management with new agents and natural language capabilities. Release 8.3 is called ...

Rocket CRM has announced an expansion of its workflow intelligence features, enhancing its CRM automation system to better support businesses in managing the entire customer lifecycle. This ...

Gartner recently released its first-ever Magic Quadrant for Customer Data Platforms—a true testament to the growth and maturity of CDPs. Although that was a major milestone, CDPs have been around for ...

A customer relationship management (CRM) system and a customer data platform (CDP) may initially appear to serve similar functions. However, while they certainly share some functionality, they are ...

Tines Security Service Ltd., a startup with a platform for automating multistep tasks such as configuring cloud instances, has raised $125 million in funding. The company said in its announcement of ...