Retailers incur significant opportunity costs when the analysis focuses only on known customers. This isn’t a critique of ...

If 2023-2025 were the years AI entered the conversation, then 2026 will be the year retailers learn how to operationalize it.

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

A data breach affecting Coinbase, the world’s largest cryptocurrency exchange, has left some customers’ data vulnerable. The U.S. Department of Justice reportedly launched a probe into the attack.

For years, companies have been moving their most valuable customer data into countless different systems used by marketing, ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Every retail initiative, whether it’s AI, personalization or supply-chain transparency, depends on trustworthy customer data.

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups. The Customer Data Platform (CDP) industry is gaining fresh momentum in 2025 — ...

Hardware wallet giant Ledger is grappling with a data exposure incident, this time linked to its third-party payment ...