The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Maintaining good customer and industry partner relations is key when operating any business. A good Customer Relationship Management (CRM) system can make managing these relationships easier while ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) is a technology-driven approach to managing a company ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Editor's Note: This article has been updated to include the latest data and information. The original content was authored by Kaya Ismail. With an increasing number of channels coming into play, ...

A spokesperson said the issues arose after Rural Metro switched to a new customer management system, and the company was ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...