Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they've been arbitrarily imposed from on high, by the CEO and her hand-picked ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Customer service is emerging as a critical differentiator for businesses. McKinsey suggests that the ability to have more effective customer interactions is hard to replicate and can produce lasting ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

If you want to create a culture of customer service excellence, here’s the decision you have to make: Are you going to put the customer at the center of everything you do: At the center of your ...

NORTHBROOK, Ill., May 5, 2025 /PRNewswire/ -- Endurance named "Organization of the Year" and "Customer Service and Support Team of the Year" at the BIG and Globee ® Awards. Honored by BIG Excellence ...