CMSWire

Are Your Customers Burned Out on Automated Customer Service?

SurveyMonkey and Kinsta surveys report most Americans prefer a human agent. Front-line bots that miss context are wearing ...
Business Wire

New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together

PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...
Business News Daily

How to Develop a Customer Survey

In an era where consumers routinely consult online reviews before purchasing, it’s never been more essential to ask your customers how you can enhance their experience with your business. Customer ...
Inc.

Will AI Make Customer Service Better or Worse? New Survey Finds Consumers Are Split

A new survey commissioned by the AI customer service company Cogito tells a mixed story. But the choice doesn’t need to be so binary. A big chunk of the poll hinged on whether AI is better used as a ...
Business Wire

TCN Consumer Survey Finds Americans Overwhelmingly Prefer to Interact with a Live Person When Dealing with Customer Service Reps

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today released the ...