If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

I swear I wasn't looking for trouble. I was relaxing at the bar as a civilian, tonic water in one hand, itsy-bitsy iPad in the other, off duty (or so I intended) from my work as a hospitality and ...

The hospitality industry, perhaps more than any other, engages daily in the fine art of service. And it’s essential that they do. Every hotel knows that it’s their ability to make customers feel ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

HAMPTON ROADS, Va. – If you are looking for a job in the customer service and hospitality industry, Tidewater Community College wants to help you find a job. The TCC Customer Service and Hospitality ...

Spa Palmera–part of Southern Florida’s The Boca Raton resort complex–is considered to be one of the top spas in the world. And I know it didn’t get to this position by delivering poor customer service ...

Join a rapidly growing, global industry. Are you a people-person with a passion for ensuring everyone is having a great time? Is multi-tasking and keeping calm under pressure second nature to you? If ...