Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date CAMPBELL, Calif.– October 17, 2024 — 8x8, Inc.

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...

Running an online store in 2026 is nothing like it was five years ago. Search engines have grown sharper. Customers have grown more demanding. And competition - well, it has never been tighter.

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it has received top scores in multiple customer satisfaction categories according to ...

CaixaBank’s artificial intelligence (AI)-based virtual assistant has answered more questions for more customers than any other support channel, after four million people used the service. The Spanish ...