Leaders must address organizational deficiencies before 2% of Medicare payments will be at risk in 2017. This article appears in the October 2015 issue of HealthLeaders magazine. Like it or not, ...
Pairing Net Promoter Score (NPS) with HCAHPS and using real-time feedback helps hospitals improve patient experience faster and can protect or increase revenue, since HCAHPS drives about 25% of the ...
A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...
Hospital readmissions and patient satisfaction are two top-line items for hospital leaders today, as both affect patients’ health and hospitals’ reimbursement. Under the Hospital Readmissions ...
Numerous HCAHPS changes are set to take effect Jan. 1, aiming to modernize the survey and increase patient response rates. The survey’s main mode of administration — paper — and its question sets have ...
When it comes to quality improvement, accountability and transparency, it is critical to have meaningful survey measurement so that hospitals have the right data to make the next patient experience ...
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported (on the Hospital Compare website at ...
Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...
BOISE, Idaho--(BUSINESS WIRE)--SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare ...
Starting this month, hospitals that can't keep their patients happy will face up to a 1 percent reduction in Medicare payments under pay for performance. Some hospitals, however, say a big chunk of ...
It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.
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