When someone is so angry or upset that they cannot listen to anything you have to say, it's likely time to stop trying to counter their arguments. But it's still important to assert yourself. So then ...

Angry, frustrated, and entitled customers just come with the retail territory. After a while, you realize that staying calm and disinterested is the best way to really get under their skin. This guy ...

Frontline retail work often requires patience under pressure, especially when every interaction can feel like walking a tightrope. So when one guest insisted on blaming the cashier for a declined ...