Are your customers abandoning their shopping carts or not returning after their first purchase? Is your call center receiving repeated inquiries about information already available on your website? Is ...

Offices are primed for awkward encounters: You have to be casual, professional and personable, often in 30-second exchanges. Knowing how to navigate those short, and slightly clumsy, conversations can ...

Morey Haber, Chief Security Advisor at BeyondTrust, is an identity and technical evangelist with over 25 years of IT industry experience. The word "confidence" instills a sense of trust, faith and ...

After my workplace debate, I was called intimidating—and honestly, I take that as a compliment. I stand by my ability to speak up and show confidence, even if it surprises others. In this video, I ...

DEAR ERIC: My granddaughter is extremely shy. Her brother, who is younger and a bit precocious, is not. So, most of the time, he “steals the show.” I’m not sure how to help instill confidence and as a ...