Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...

An employee operations manual is especially handy when training new employees, reviewing processes for improvement, revising job descriptions or replacing employees due to illness or turnover. For ...

You put a lot of time and energy into your employee manual. It communicates vital company information and helps you keep your assets covered. But wouldn’t it be nice if your employees actually read it ...

When I found out the Quartz At Work pod was going to be writing user manuals as a team exercise, I suppressed a groan. The concept seemed a little precious. Our user manuals, I was told, would explain ...

Fundamentally, agile user stories are short, simple tools to document a single action or intention desired by the targeted user to achieve a goal. The simplest user stories have a format, “As a user ...