In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is done responsibly.

Still, IVR systems can frustrate callers, who find themselves in a maze of menus that don’t serve their needs, with no way to get to a human being.

The study provides benchmark rankings and ratings for 40 energy utilities’ IVR and ASR menus and systems (gas, electric, combination), which are measured on functionality, usability and aesthetics.

Assuming an IVR menu contains only options 1, 2, and 3, an exhaustive test confirms that the IVR responds appropriately if the guest enters numbers 4 through 9, zero, *, or #, or even no ...

AI-driven menu optimization: an AI-powered feature that determines the optimal structure for IVR menu options within a customer journey and provides reordering recommendations to save customers ...

Many UK businesses use an IVR (automated menu of options, known as Interactive Voice Response) to connect with callers, yet new research from Vonage reveals that more than half (51%) of consumers ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

Press 1 to Bypass Annoying IVR Menus One retired IT manager has slightly liberated UK consumers by mapping out thousands of companies’ interactive voice response phone service systems.