One of a company’s greatest assets is the vast experience, knowledge and wisdom accumulated within the organization. This wealth of information—often called institutional memory or tacit ...

The programme conducts participatory mapping of policies and key actors across sectors and local ecosystems to integrate government entities and non-government actors and institutions (NGOs, CBOs, ...

Gartner researchers report that "47% of digital workers struggle to find the information needed" for day-to-day business operations, highlighting a critical gap in knowledge accessibility. Current ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

"Knowledge needs vary significantly depending on the specific focus of the digital transformation. Our research suggests that a strategic combination of leadership roles can yield the best outcomes as ...

Closer digital integration strengthens collaboration. Suppliers are drawn into joint development, data sharing, and coordinated production planning, which improves knowledge flow and reduces ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest ...

Rebecca Torchia is a web editor for EdTech: Focus on K–12. Previously, she has produced podcasts and written for several publications in Maryland, Washington, D.C., and her hometown of Pittsburgh.

As the world of logistics navigates ongoing disruptions and evolving customer demands, the term “digital transformation” is often mentioned—but rarely fully understood. Far from being a fleeting trend ...