DEARBORN -- In a step to further enhance the Sync experience, Ford is adding Operator Assist, a new free service that allows users to connect with a live person, as a standard feature of Sync Services ...

Ford Motor Co. said Monday that it is beta-testing an operator assist feature for a cloud-based network of services for its Sync system, giving all registered services users complimentary access to a ...

Customers driving SYNC Services-equipped Ford cars and trucks now can talk to live operators when seeking directions or searching for business addresses SYNC Services provides access to information ...

After a run of beta testing, Ford has today announced that it will add live operator assist as a standard feature of SYNC Services. This means that you will be connected to an operator that’s standing ...

Ford recently revealed it is enhancing its voice-controlled connectivity system SYNC by offering a new service that allows users to connect with a live person. The feature — Operator Assist — which ...

The battle between telematics services is starting to heat up with Ford treading into GM's territory by adding live operator assistance to Sync. Ford's cloud-based Sync Services is an automated system ...

Ford is updating its Sync in-car infotainment and connectivity system to offer customers assistance from a live operator. Unlike Infiniti's new Personal Assistant which uses a full-time live operator ...

Ford is to trial a live operator assistance program for users of its SYNC in-car telematics survey, bringing it into direct competition between General Motors‘ OnStar service. The July 11 announcement ...