I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

McDonald’s is undoubtedly an iconic fast-food chain with more than 38,000 locations worldwide, but when it comes to customer loyalty, it may be lacking, according to a new consumer survey. Market ...

Netflix's Los Angeles office. Adding some credence to the conclusion of Bank of America analyst Jessica Reif Ehrlich’s assertion that Netflix has won the streaming wars, a new survey from brand ...

PORTLAND, Ore.--(BUSINESS WIRE)--SheerID, the global leader in identity verification for commerce, today announced the publication of its 2024 Consumer Loyalty Report. Retailers are leaning into ...

That includes surveys, but also call center conversations, chat logs, survey responses, social media posts, and product ...

As more and more third-party services move to court the grocery delivery shopper it once had mostly to itself, consumer loyalty to Instacart is on the wane—an effect that could make the cost of online ...

Over the last three years, retailers’ efforts to acquire and retain loyal (and hopefully high-spending) customers have been hampered by two major effects of COVID: out-of-stocks caused by slow and ...

A majority of consumers — seven in 10 — say that loyalty programs are a key factor in deciding which businesses to frequent, according to a Snappy survey of 1,500 Americans released last week.

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a ...

Nearly half (48%) of UK respondents to Marqeta’s survey confirmed that none of their credit cards currently accrue rewards, loyalty points or other benefits. 30% of UK consumers said they own a credit ...

The term customer satisfaction is essentially a measurement of a customer’s attitude or feelings towards a brand, product or service. As a rule, it’s measured by a customer satisfaction survey on a ...

Opinions expressed by Entrepreneur contributors are their own. Let’s not sugar-coat it: It’s looking pretty darn ugly out there. I’m no economist, so I’m not about to predict the markets or the ...