What to do instead: Check prices on items you buy both logged in and out of your grocery store’s app. Compare those prices to ...

Artificially locking customers in may feel profitable today, but it’s a fragile bond in the face of shifting economic needs ...

Lena Kleinwechter, Customer Engagement & Loyalty Strategist at Talon.One The momentum behind loyalty has never been stronger. According to data from Mintel, the UK has seen a sharp increase in loyalty ...

Brands are losing billions of dollars propping up outmoded and increasingly irrelevant loyalty programmes that consumers are disengaged with, according to a new report from Accenture Strategy.

Restaurant loyalty programs are increasingly a requirement to drive traffic, foster loyalty and compel guests to order direct. But choosing the right technology to support your brand’s business goals ...

Building and sustaining deep customer loyalty is a big task that very often comes down to the little things. Too many brands skip over those seemingly small details — and if you get them right, it’s a ...

More people than ever before are online while on the go. In fact, the growth of broadband in the home has actually slowed. A full 20% of Americans primarily use their smartphones instead of having ...

The world of bosses is divided into three categories: the good, the bad, and the ugly. The “good”? True leaders that will push and motivate you. The “bad” are those that transform their inferiority ...