Written complaints submitted to the NHS have surged to a new record high, with NHS England data revealing an unprecedented volume of grievances. Experts said the figure should serve as a "wake-up call ...

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint's validity and not enough on learning from the ...

A lack of confidence in the NHS complaints process means some people are taking no action when they experience poor care, ...

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint’s validity and not enough on learning from the ...

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Thank you for signing up! Did you know with a Plus subscription to Shropshire Star you get full access to our award winning journalism for the news that matters to you and more. Nationally there were ...

A survey showed more than half of those who made a complaint to an NHS organisation were not satisfied with the process or outcome. Sign up for the top news stories every day to keep you informed with ...

Thank you for signing up! Did you know with a Plus subscription to Shropshire Star you get full access to our award winning journalism for the news that matters to you and more. The number of written ...