As healthcare organizations work to improve the patient experience, increase efficiency and achieve financial sustainability, many are introducing technology to simplify patient-provider interactions ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

In today’s value-based, consumer-driven world, patients think of themselves as customers, and they expect to be treated as such. Yet, research shows 96 percent of patient complaints actually are ...

March 11 (Reuters) - Contract research firm Fortrea Holdings (FTRE.O), opens new tab on Monday said it will sell two of its businesses to private equity firm Arsenal Capital Partners for up to $345 ...