Patient-centered care has been getting a lot of attention as the healthcare industry focuses on the Triple Aim of delivering better health outcomes, improving patient experience, and reducing the cost ...

Ongoing efforts to conduct research and develop tools to support evidence-based decision-making have taken on a renewed sense of urgency amidst the debate over rising health care costs, a debate that ...

When the Valley Hospital in New Jersey started to think seriously about putting its customers at the center of all that it did, patient volunteers were brought in on discussions about workflow, how ...

State and federal lawmakers are focusing increas­ingly on health care reform, and a growing number are expressing serious interest in "patient-focused" or "consumer-centered" approaches. This is ...

As I made my own plans during the past two holiday seasons, I often reflected on how especially difficult it must be for residents living in long-term care communities and their families to celebrate ...

Like it or not, you are a negotiator! Negotiation is a fact of life. More and more occasions require negotiation which often leave us dissatisfied, worn out or alienated - and frequently, all three!