Sware, Inc., a provider of AI-powered validation and GxP compliance solutions, today announced the launch of Res_Q Connect, the first AI-validated MCP integration platform for GxP-regulated ...
After a year on the market, AWS beefed up its contact center-as-a-service generative AI agent for Amazon Connect with personalized recommendations, company-specific language and legal verbiage. The ...
AWS released an integration Friday for its generative AI-based virtual agent, Amazon Q, that could ease the burden of app switching for contact center agents using Amazon Connect. While that might ...