Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

A common misconception about growth marketing is that it ends with acquisition or demand generation. Retention marketing is an integral but typically overlooked component of growth as it reduces churn ...

Your business needs to attract new clients and keep on top of current ones if you want them to stick with you for a long time. Luckily, there are several strategies to boost client retention and help ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

Sustaining an invested and dedicated workforce is a crucial yet challenging task that every employer faces. Between a competitive job market, family obligations and work-life balance priorities, the ...

Learn what drives Gen Z employee retention in multifamily—how purpose, growth and flexibility keep young talent engaged and thriving.

In today’s digital age, our every action generates a trail of data. From online searches to credit card details, this data is collected by companies to enhance their services. However, the question ...

In this week's Playbook Edition, we look at the retention questions companies need to be asking themselves, as well as why quiet quitting could be particularly costly. Editor's Note: Welcome to The ...

Drawing on the best practices of Accounting Today's 2022 Best Firms to Work For list, here's a double-handful of the most effective, innovative ways to boost employee engagement and lower turnover.

The past year and a half has brought about significant changes in the way the world operates. Because of the pandemic, many businesses had to lay off or terminate employees. Forced shutdowns required ...