In today’s competitive digital landscape, SaaS companies must deliver consistent, scalable, and user-friendly products ...

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Much of the current debate frames AI agents and SaaS as opponents in a zero-sum game, which I think misses the point.

This essay was originally published on Capiche, a secret society for SaaS power users, building a new community of people who care about software to make the SaaS industry more transparent, together.

SAAS users experience frequent UI changes. The sales order button suddenly moves from top left to bottom right of the screen. The funnel report disappears from the splash screen. I could go on and on ...