New automation features are designed to make agents more productive and companies more agile during the pandemic. Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Business dynamics have been severely shaken up by the introduction of generative artificial intelligence. With Salesforce Inc., businesses can customize their workflows and processes with AI, ...

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents to execute business processes without human interfaces. Salesforce is ...

As we approach Salesforce Inc.’s highly anticipated Dreamforce event, it’s clear that the company is positioned at the forefront of the enterprise artificial intelligence revolution. Generative AI is ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Today, at the NYC World Tour, Salesforce announced a new generative AI ...

Enterprise AI teams are hitting a wall — not because their models can't reason, but because the workflows underneath them were never built for agents. Tasks fail, handoffs break, and the problem ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...