CA has announced the results of a study of 341 global IT organizations that highlights the positive impact that best practices for ITIL change, configuration and release processes has had on those ...

The IT Infrastructure Library, or ITIL, turns 20 this year after launching in 1989 in the U.K. Now American IT departments and vendors embrace the best practice import. IT management practitioners ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

PinkVerify(TM) Certification of ITIL(R) Compatibility Demonstrates PeopleSoft's Commitment to IT Service Management Best Practices PeopleSoft, Inc. (Nasdaq:PSFT) today announced that PeopleSoft(R) ...

PALO ALTO, Calif., May 13, 2021 /PRNewswire/ -- 4me, the SaaS provider of the 4me enterprise service management (ESM) solution dedicated to improving selective outsourcing, is proud to announce it has ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

While the complex, nuanced factors contributing to success in the field service industry continue to change, there are some key best practices that businesses can implement to stay ahead of the curve.