The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

NEW YORK--(BUSINESS WIRE)--Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced that the company’s Information Technology Service Management (ITSM) solution is now ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...