Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. As a healthcare provider, doing it right the first time is the ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Life doesn't always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the customer and ...

At Rutland Regional Medical Center, we always want to provide a great experience for everyone who walks through our doors. If we fall short of this goal, we use our Service Recovery program which is a ...

FORT HOOD, Texas - A dead-lined vehicle is not a good thing for most units, but there's a group of Soldiers in the 2nd Brigade Combat Team's Service and Recovery Shop who make sure every vehicle is ...

Share on Twitter Share on Facebook Share on Reddit Share on LinkedIn Share via Email BABADAG TRAINING AREA, Romania- Personnel Recovery (PR) training stresses the preparation of Soldiers to prevent ...