Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns' acquisition by UPS will make hassle-free ...

UPS has acquired Happy Returns from PayPal in a deal that brings America’s biggest package carrier deeper into the reverse logistics ecosystem ahead of the holiday season. The terms of the transaction ...

Shipping still sells. Free, fast shipping continues to drive conversions and reduce cart abandonment, especially when unexpected fees are avoided. Returns build trust. Simplified, no-hassle returns ...

FedEx is launching its own 'no-box, no-label' returns service in 2023, the company announced Monday. UPS and Amazon already offer versions of this service for some returns. "This is the bar now," a ...

STATEN ISLAND, N.Y. -- If you opt to return your Amazon purchase at a UPS store, that transaction just might cost you. According to a new company policy, the e-commerce giant is now billing customers ...

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating ...

JACKSON, MI – A new place to drop off your Amazon returns and ship your packages is coming to Jackson. Owner Rob Woodhams is bringing The UPS Store to 3035 E. Michigan Ave. Staff is wrapping up work ...

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