Most contact centers today recognize the intrinsic value that reward and recognition programs have on agent engagement, performance and retention. A recent survey by ICMI Inc. found that the majority ...

A CITY agency operating under federal probation is using cash rewards to help motivate workers to meet health and safety targets so it can pull free of Washington’s monitoring. Invoking a little-known ...

The CEO replied: “People just seem buoyant, smiling. There’s a lot of energy around the place.” On the face of it, nothing is wrong with this conversation. Morale is high, people are happy, and they ...

Please provide your email address to receive an email when new articles are posted on . As the COVID-19 pandemic and necessary quarantine procedures remain at the forefront of health care concerns, ...

Nicole Devine is the Consulting Chief People Officer for PBO Advisory Group. She helps companies plan and manage their HC and HR functions. No two employees are alike—especially when it comes to their ...

Mark Gurman revealed on Friday that Apple has introduced a new reward program designed to boost iPhone sales in Apple Stores. The program’s goal is to push Apple retail employees to sell more iPhones ...

Ryanair boss Michael O'Leary has vowed to intensify the crackdown on the “one in 1,000” passengers who break the airline’s strict cabin baggage limits – claiming that the policy will lead to lower ...

The State House yesterday recognised and rewarded 38 State House staff from various departments for their hard work and dedication to duty. The awards were divided into two categories: senior and ...

The Savoy is paradoxically both one of London’s oldest and its newest hotels. For, although the hotel first opened in 1889, it went through a huge £220m restoration project that saw its doors close ...

Christmas is only a few weeks away and it’s important to start thinking about how you will motivate employees The festive period is the ideal time to acknowledge the hard work carried out by your ...