Telstra today delivered a handful of fixes and updates to its BigPond broadband services, providing faster shaped speeds, transferable email addresses, free customer service calls and up to 15 free ...

Next G is touted as the strongest of the Australian mobile networks, but after adding over a million mobile customers in the last year, some Telstra mobile customers have begun reporting a decline in ...

Telstra customers are being urged to check their accounts for mistakes, after one customer received a refund over incorrect charges. (Source: Getty) Telstra customers are being urged to check their ...

A Telstra customer has been called "arrogant" and told to "put his a** on his face" after asking a representative if he could be transferred. In a call that included insults and childish mimicry, ...

Telstra may not be at the TicketMaster level, let's be fair, given they can and do provide a high-speed mobile network with greater regional reach than other carriers. Yet, there's no doubt that ...

Telstra publicly released the details of more than 140,000 customers who wanted privacy, an investigation has found. An investigation into the telco by the Australian Communications and Media ...

Telstra has one of Australia’s largest marketing budgets, and operates in an environment where products change quickly and the effectiveness of marketing campaigns can be measured with some degree of ...

A Telstra customer has slammed the telecommunication giant for charging him an extra fee when he uses cash to pay his phone bill in person. Patrick told 2GB's Ben Fordham on Thursday he is being ...

David Glance does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their ...

In what Telstra is calling an Australian “telco first” it basically wants to offer its own version of frequent flyer points for customers who build up their balance simply by paying their Telstra ...