This is perfectly normal. Google suggests that you will lose 15% of your customers every year. According to the Customer Success Report the average B2B company has a customer churn rate of 6.7%. There ...

Verizon Consumer CEO Sowmyanarayan Sampath understands that valuable customer data can come from anywhere—tucked into the findings of broad demographic surveys or from casual conversations at a kid’s ...

Silent signals from customers are like whispers in a crowded contact center—often overlooked but laden with meaning. Customers may not always explicitly express their needs or intentions, but ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Personalization wins loyalty. Loyalty programs thrive on real-time data and AI-driven insights, which help create tailored rewards that drive deeper customer connections. AI powers smarter rewards. AI ...

I gotta admit, I panicked when I got the red-alert threat-level-midnight blackwatch-plaid warning email from Stripe. There are people out there who don’t want to pay for anything, especially what your ...