Many organizations proudly promote being “customer focused” in their vision, mission, values and/or culture. We can agree that this is a good thing, because, for starters, without customers we have no ...

In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

An intense level of customer focus is a trait you’ll find at any company known for world-class service. The only “problem” is that we don’t often get to peek at these companies specific practices: ...