Maybe a patient has a billing issue. Or a question about the pre-authorization process. Or perhaps they just have to schedule an appointment. No matter their need, patients rely on healthcare contact ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

"Retention debt" is the hidden financial and operational drag incurred from accumulated inefficiencies that ultimately force ...

Friction represents obstacles to change. Most people try to push through friction instead of reducing it.

When AI is applied as a friction-removal layer rather than a replacement layer, organizations see higher trust, stronger ...

Centerforce Clutches has combined its superior centrifugally assisted diaphragm pressure plate with a revolutionary new Dual-Friction disc that utilizes dissimilar friction compounds on each of its ...