Digital financial services mean more people can access banking and payments than ever before. However, financial sector ...

Anybody who follows the activities of the House of Lords will have seen the topic of Artificial Intelligence (AI) being ...

Healthcare demand continues to grow, and the full impact of the pandemic is still being felt. Backlogs of delayed care remain, and new health needs are emerging, creating a mismatch between demand and ...

AI assistants are already being used within local authority customer portals, allowing residents to ask questions, upload files or images, and receive real-time answers. Integrated systems enable ...

AI holds immense potential to transform businesses, drive process efficiencies, and unlock new opportunities. However, the vast majority of AI initiatives are failing at the Proof of Concept (PoC) ...

As the biggest public service department in the UK, DWP Digital are driven to use technological solutions to better serve their 20 million claimants and customers each year. DWP Digital’s use of ...

Last month we marked Neurodiversity Week, sparking a conversation about the Artificial Intelligence (AI) and concerns regarding bias. Amidst these discussions, the focus turns to how AI holds ...

I had the opportunity to attend Medway Council’s Connect Day in May 2025, and the digital team showcased a transformative journey in public service delivery, one that moved from the chaos of sticky ...

There is, however, a general belief that agentic AI will become increasingly prevalent in the coming months given the companies experimenting in the area. Adept and Cognosys, are developing agentic AI ...

After presenting at Leeds Digital Festival & Digital Leaders events, talking about our roles and the work our user research and business analysis teams do.

If you think AI can replace your marketing strategy, you’re probably not using it correctly.Time to debunk a myth. I often hear people tout AI as the ultimate marketing strategist.

Governments worldwide dedicate a significant portion of their IT budget to maintaining legacy technology systems. This can pose security and operational continuity challenges and governments seek to ...