This specific partnership will bring Palantir Foundry’s ontology – a system for organizing business data so it can be read and understood by machines – governance and operational infrastructure into ...

Per Confluent's latest research, continuous data processing helps organizations navigate common data challenges that limit AI ...

Developers using Kiro for their agentic IDE now have direct access to Vonage APIs within Kiro itself, streamlining ...

The legal landscape is catching up to generative AI, and courts will view AI outputs not as unavoidable technical glitches ...

Isolated IVRs, bots, AI assistants, and workflow tools create conflicting decisions. Orchestration requires breaking down ...

Enterprise collaboration hardware and platforms are adjusting to the newest tools for conferencing and digital work.

Let’s just get it right out in the open: Using results of AI research without verifying those results is not only risky, but bad in every imaginable way. As a friend artfully put it, “anyone can look ...

Using AI agents to streamline processes and drive governance is an overarching theme among Gartner’s trends. Gartner says that decision governance will make agentic decisions more trusted and faster ...

An extended partnership gives enterprises access to AI that will scan and refactor legacy applications, but will it introduce ...

Generative and agentic AI solutions are increasing total campus and branch network traffic, and causing spikes, which could ...

Today at Customer Contact Week in Las Vegas, Salesforce announced general availability of Agentforce Contact Center Workforce Engagement Management, adding workforce management, quality management, ...

The more technology changes in contact centers, the more consumer behavior stays the same. Consumers will use self-service and, when it doesn’t work, they want a human agent. If any part of that ...