When you're trying to find your first customers, the analog work of getting out and hustling can make the difference between your business taking off and falling flat.

Chewy, Navy Federal Credit Union and ALDI lead a group of 750 companies recognized for delivering the best customer service ...

Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” ...

Influencer marketing has grown into a $24 billion industry, but trust in influencers is declining as consumers increasingly perceive many as inauthentic. Authenticity is not a fixed trait; it is ...

Shopify reports that businesses increasingly use AI to boost efficiency, personalize products, and enhance customer service ...

Over the past 20 years, store owners have taught me a few fundamental things about doing physical retail right.

The second key factor is governance. Family members who work together often know each other well, care about each other and want the best for both the family and the firm, which may stay in the family ...

(Artificial Intelligencer is published every Wednesday. Think your friend or colleague should know about us? Forward this ...

Consumers who are prepared rather than impulsive are in a much better position to identify authentic bargains.

The word "transformation" doesn't do justice to the kinds of seismic changes that have started to take root in the accounting ...

SMEs lose an average of $209,000* in unrealised revenue annually because of inefficiencies, manual processes and missed opportunities. This AI suite aims to change that.

Shopping around for an Internet plan isn’t a walk in the park; in fact, it requires focus and patience. While you can easily ...