Troubleshoot problems with Microsoft Authenticator You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

Read through the list of the most common causes, and see if any of them apply to you. Note: This content can help you with your work or school account. If you're having problems verification …

Restore account credentials from Microsoft Authenticator You can restore or recover your account credentials saved by Microsoft Authenticator. Note: You can only backup and restore on the …

If your passkey for a work account was created using a camera or authenticator app in your Personal profile, you will need to recreate a passkey in your Work profile.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator. Learn more.

Learn how to add all your different accounts to the Microsoft Authenticator app.

Find out how to Get started with the Microsoft Authenticator app so that you can use notifications to sign in, instead of texts and phone calls. Learn How to use two-step verification with your …

Make sure notifications are enabled for the app. Check your text messages for authentication codes which may have arrived silently. Outdated app version: Using an outdated version of the …

As an employee, IT worker, or end-user, set up authentication for your work or school account, reset your own password, set up and join devices, set up the Microsoft Authenticator app, and …